Privacy Policy

Introduction

MazaLabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

This Notice only applies when MazaLabs is the Controller of personal data (example: MazaLabs website visitors' personal data and business-to-business contact data). MazaLabs is a Processor, not a Controller, of personal data that we process on behalf of our Subscribers when they use MazaLabs products and Services. For clarity, this means that this Notice does not apply to where MazaLabs processes personal data as a processor in its products and Services. If you have questions related to how a MazaLabs Subscriber utilizes your personal data, please contact them directly. We are not responsible for the privacy or data security practices of our Subscribers.

Information We Collect

Personal Information

• Account Information: Name, email address, company name, and contact details
• Payment Information: Billing address, payment method details (processed securely through our payment partners)
• Communication Data: Messages, support tickets, and other communications

Usage Information

• Service Usage: How you interact with our platform, features used, and performance data
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and system performance metrics

Customer Data

• WhatsApp Messages: Customer conversations and message content
• Tracking Information: Package tracking numbers and delivery status
• Order Data: Shopify order information and customer details

How We Use Your Information

• Service Provision: To provide, maintain, and improve our automation services
• Communication: To send service updates, support responses, and important notifications
• Billing: To process payments and manage your subscription
• Analytics: To understand usage patterns and improve our platform
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: Continuous monitoring for security threats

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account or request deletion
• Usage Data: Up to 2 years for analytics and service improvement
• Communication Data: As required for customer support and service delivery
• Legal Requirements: As required by applicable laws

Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@scalemaxpro.com
• Address: 123 Business Street, Suite 100, New York, NY 10001
• Phone: +1 (555) 123-4567