Terms of Service

Agreement to Terms

By accessing and using MazaLabs ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

MazaLabs provides AI-powered e-commerce automation services, including but not limited to:

• WhatsApp Business API integration and automated messaging
• Package tracking and delivery notifications
• AI-powered customer service responses
• Shopify integration and order management
• Analytics and reporting tools

User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person or entity may not maintain multiple accounts

Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You may not share your account credentials with others
• You are responsible for ensuring your contact information remains current

Subscription Plans and Billing

Subscription Tiers

• Starter Plan: $29/month - Basic features with limited usage
• Professional Plan: $79/month - Advanced features with higher limits
• Enterprise Plan: $199/month - Full features with unlimited usage

Billing Terms

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• You may upgrade or downgrade your plan at any time
• Downgrades take effect at the next billing cycle
• We reserve the right to change pricing with 30 days' notice

Payment and Refunds

• Payment is due in advance for each billing period
• Failed payments may result in service suspension
• Refunds are provided only in cases of service failure or billing errors
• You are responsible for all applicable taxes

Acceptable Use

Permitted Uses

• Use the Service for legitimate business purposes
• Comply with all applicable laws and regulations
• Respect the rights and privacy of others
• Use the Service in accordance with these Terms

Prohibited Uses

You may not use the Service to:

• Send spam, unsolicited messages, or engage in harassment
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or attempt to compromise system security
• Use the Service for illegal or fraudulent activities
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without permission
• Interfere with the proper functioning of the Service

Data and Privacy

• You retain ownership of your data
• We process your data in accordance with our Privacy Policy
• You are responsible for obtaining necessary consents for data processing
• We implement appropriate security measures to protect your data
• You may export your data at any time

Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• We may perform scheduled maintenance with advance notice
• We are not liable for service interruptions due to circumstances beyond our control
• We may suspend service for violations of these Terms

Intellectual Property

• The Service and its original content are owned by MazaLabs
• You may not copy, modify, or distribute our proprietary content
• You grant us a license to use your data to provide the Service
• Any feedback or suggestions you provide may be used by us without compensation

Limitation of Liability

To the maximum extent permitted by law:

• We provide the Service "as is" without warranties
• Our liability is limited to the amount you paid for the Service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party services or integrations

Termination

Termination by You

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• You may export your data before cancellation

Termination by Us

• We may suspend or terminate your account for violations of these Terms
• We may discontinue the Service with 30 days' notice
• We will provide reasonable notice for account termination

Dispute Resolution

• These Terms are governed by the laws of New York, USA
• Disputes will be resolved through binding arbitration
• You waive the right to participate in class action lawsuits
• Arbitration will be conducted in New York, NY

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notification to your registered address
• Displaying a notice in the Service interface

Continued use of the Service after changes constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms, please contact us:

• Email: legal@scalemaxpro.com
• Address: 123 Business Street, Suite 100, New York, NY 10001
• Phone: +1 (555) 123-4567